We're Here to Help — 24/7
Whether you have a quick question or need hands-on guidance, our support team is ready. Choose the channel that works best for you.
How Can We Help?
Pick the channel that fits your question and timeline.
Email Support
Send us a detailed message and our team will respond within 2 hours during business hours.
Live Chat
Chat in real time with a support specialist directly from your dashboard or this page.
Knowledge Base
Browse hundreds of articles, how-to guides, and video tutorials for self-service support.
Browse Articles →Additional Resources
Self-serve tools to help you get the most from Hotel Systems.
Video Tutorials
Step-by-step walkthroughs for every feature and integration.
Documentation
Technical docs, API references, and integration guides.
Community Forum
Connect with other hoteliers, share best practices, and get peer advice.
System Status
Real-time uptime monitoring and incident history for all Hotel Systems services.
Common Questions
How do I connect my PMS to Hotel Systems?
Visit Settings → Integrations in your dashboard. We support 200+ PMS platforms with one-click setup.
How long does onboarding take?
Most hotels can begin onboarding quickly. Complex platform connections may take additional coordination with the provider.
Can I import my historical booking data?
Yes. Our onboarding team will help you import up to 2 years of historical data to train the AI models.
What happens if I need help outside business hours?
Our chat bot handles common questions 24/7, and Professional/Enterprise plan customers get round-the-clock human support.
Support by Plan
Every Hotel Systems plan includes robust support. Upgrade for faster response times and more channels.
Professional
Enterprise
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